House Clearance Camberwell Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Camberwell provides house clearance and waste collection services. By making a booking or allowing our team to carry out any services at your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions the following expressions shall have the meanings set out below:

Client means any individual, company or organisation that requests, books or receives services from House Clearance Camberwell.

Services means any house clearance, waste collection, removal, transportation, loading, sorting, packing, or associated work carried out by House Clearance Camberwell.

Premises means the property, land, building or area where the Services are to be carried out.

Waste means any items, materials or goods that the Client requests to be removed or disposed of, including household items, furniture, appliances and general waste, subject to restrictions under UK waste regulations.

2. Scope of Services

House Clearance Camberwell provides house clearance and waste collection services for domestic and commercial clients. The specific scope of work for each job will be agreed at the time of booking based on the information provided by the Client.

Unless expressly agreed in writing:

Services are limited to items that can be reasonably accessed, safely removed and legally transported and disposed of. Our team will not dismantle structural elements of buildings or carry out works that require specialist trade qualifications, such as electrical, plumbing or gas works.

We do not handle or remove hazardous or prohibited materials, including but not limited to asbestos, medical waste, clinical waste, chemicals, solvents, oils, gas bottles, explosives, firearms, ammunition, or any material classified as hazardous under applicable UK legislation.

We reserve the right to refuse to collect any item that we reasonably believe to be unsafe, illegal to handle or transport, or beyond the scope of our service.

3. Booking Process

Bookings may be made by telephone, email or other agreed communication method. All bookings are subject to availability and are only confirmed when we have provided a booking confirmation.

The Client is responsible for providing accurate and complete information at the time of booking, including details of:

The address of the Premises.

The nature and approximate volume or quantity of Waste or items to be collected.

Any access issues, restrictions or requirements, including parking, loading access, time restrictions, or the presence of stairs, lifts or narrow access points.

Any items of unusually large size, weight or fragility.

Based on the information provided, we will give an indicative price and service description. Any significant discrepancy between the information provided at booking and the actual conditions or volume of Waste may result in a revised quotation or additional charges. In some cases we may decline to carry out the Services if it is not reasonably practicable or safe to do so.

We may request photographs or a site visit before confirming a quotation, particularly for larger or more complex clearances.

4. Quotations and Prices

All quotations are based on the information supplied by the Client and are valid for a limited period as stated at the time of issue. Prices are generally calculated by reference to the estimated volume and type of Waste, access conditions, labour requirements and disposal costs.

Unless otherwise stated, prices are given exclusive of any applicable taxes or charges imposed by law. Any such amounts will be added to the final invoice where applicable.

If, on arrival, the volume or type of Waste, or the site conditions, differ materially from the description provided at booking, we reserve the right to adjust the price accordingly. Where additional charges apply, we will explain these before proceeding, and you may choose not to continue with the Service, subject to any applicable cancellation or call-out fee.

5. Payments and Invoicing

Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing:

Domestic Clients are required to pay on completion of the Service, either in cash, by card or by another payment method agreed in advance.

Commercial Clients may be invoiced, subject to prior credit approval and agreed payment terms.

We reserve the right to request a deposit or full payment in advance for certain bookings, including but not limited to large clearances, out-of-hours work or jobs requiring additional resources.

All invoices are payable within the period stated on the invoice. If payment is not received by the due date, we may charge interest on overdue amounts at the statutory rate and may suspend further Services until full payment is received.

The Client remains responsible for ensuring that payment is made in full. Where a third party has agreed to pay on the Client’s behalf, the Client remains liable for any unpaid balance.

6. Cancellations, Amendments and Access

The Client may cancel or amend a booking by giving notice by telephone, email or other agreed communication method.

If a booking is cancelled with sufficient notice, generally at least 24 hours before the agreed arrival time, no cancellation fee will usually apply. For cancellations with less than 24 hours’ notice, we reserve the right to charge a cancellation fee to cover our reasonable costs, including allocated labour and vehicle expenses.

If our team attends the Premises at the agreed time and is unable to gain access, or if the Client is not present where their presence is required, we may treat this as a late cancellation and a call-out or waiting charge may apply.

If access to the Premises is obstructed or unsafe, or if circumstances arise that make it impractical to carry out the Service as booked, we may either reschedule the Service or cancel it, and may charge for any reasonable costs incurred.

Any changes to the scope of the Service requested on the day of attendance will be subject to availability and may result in a revised quotation or additional charges.

7. Client Responsibilities

The Client is responsible for:

Ensuring that they have the right, title and authority to request the removal and disposal of all items and Waste.

Removing any items they wish to keep before the commencement of the Service, or clearly identifying any items not to be removed.

Ensuring safe and reasonable access to the Premises, including arranging any necessary parking permissions or permits where possible.

Informing us in advance of any items requiring special handling, such as particularly heavy, delicate or high-value items.

Complying with any reasonable instructions given by our team for health and safety or operational reasons.

We accept no liability for items removed in error where the Client has not clearly indicated that such items are not to be taken, or where the Client is absent and has not provided clear written instructions.

8. Our Responsibilities and Service Standards

We will provide the Services with reasonable care and skill, and in accordance with applicable UK laws and regulations governing waste collection, transport and disposal.

We will:

Use reasonable endeavours to arrive within the agreed time window, but time of attendance is not guaranteed and may be affected by traffic, weather and other factors beyond our control.

Load and remove Waste in a professional manner, taking reasonable care to avoid damage to property during the normal course of work.

Transport and dispose of Waste only at authorised facilities in compliance with applicable waste management regulations.

In the event of delay or unforeseen circumstances, we will take reasonable steps to inform the Client and agree an alternative time where necessary.

9. Waste Handling and Legal Compliance

House Clearance Camberwell operates as a waste collection and transport provider in accordance with relevant UK waste laws and regulations.

All Waste collected will be handled, transported and disposed of at permitted or licensed facilities, or through lawful reuse or recycling channels, as appropriate.

We do not accept responsibility for any illegal or improper disposal of Waste by third parties not acting on our behalf. Clients should be aware that they may be held responsible if they engage unlicensed operators.

We may, at our discretion, separate items suitable for reuse, resale or recycling. By requesting our Services, the Client consents to us determining the most appropriate lawful route for discarded items, including resale or donation where suitable.

The Client must not request us to remove or dispose of materials that are prohibited or require specialist handling beyond our authorisation. If such items are identified, we may refuse to remove them or may charge additional fees for safe handling where lawfully permitted.

10. Ownership of Items and Title to Waste

By presenting items to us for removal, the Client confirms that they are the owner of the items or are authorised to arrange for their disposal.

Once items have been removed by our team and loaded onto our vehicle, ownership of those items and Waste passes to House Clearance Camberwell, and the Client has no further claim to them.

We are under no obligation to return items that the Client later decides they did not wish to discard, although we will use reasonable efforts to assist where practical and lawful, and may charge for any additional time or costs involved.

11. Liability and Limitations

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot legally be limited or excluded.

Subject to the above, our liability for any loss or damage arising out of or in connection with the provision of the Services shall be limited to the amount paid or payable by the Client for the specific Service giving rise to the claim.

We shall not be liable for:

Any indirect, consequential or economic loss, including loss of profits, loss of business, loss of opportunity or loss of data.

Any pre-existing damage to property or items, or for normal wear and tear arising from reasonable handling.

Loss or damage where the Client has failed to remove or clearly identify items they wished to retain.

Damage resulting from incomplete or inaccurate information provided by the Client regarding the nature of the items, access conditions or other relevant factors.

The Client must notify us in writing of any alleged loss or damage as soon as reasonably practicable and, in any event, within 7 days of the completion of the Service. We may request evidence and access to inspect any alleged damage.

12. Insurance

House Clearance Camberwell maintains insurance cover appropriate to the nature of its business, including public liability insurance. Details of current insurance cover can be provided upon reasonable request.

Clients who consider that the potential value of items or the risk of loss is high should consider arranging their own additional insurance cover where necessary. We do not provide specialist valuation or insurance services for individual items.

13. Events Beyond Our Control

We shall not be held liable for any delay or failure to perform our obligations where such delay or failure results from events or circumstances beyond our reasonable control. These may include, but are not limited to, severe weather, traffic disruption, accidents, breakdowns, strikes, industrial disputes, public health measures, or the actions of third parties.

In such cases, we will use reasonable endeavours to notify the Client and to reschedule the Service at the earliest convenient opportunity.

14. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our Services, you should raise the matter with us as soon as possible, providing full details of your concerns.

We will review your complaint, investigate where appropriate and aim to respond within a reasonable timeframe. We may request additional information or evidence to assist in our investigation.

Where a dispute arises that cannot be resolved directly, both parties agree to consider in good faith any reasonable proposals for settlement before pursuing formal legal proceedings.

15. Data Protection and Privacy

We may collect and process personal information about Clients in order to arrange and provide Services, manage bookings, issue invoices and comply with legal obligations.

Personal data will be handled in accordance with applicable UK data protection laws. We will only use personal information for legitimate business purposes and will take reasonable steps to keep it secure and confidential.

We may retain records of bookings, invoices and communications for a reasonable period, as required for accounting, legal and operational purposes.

16. Variation of Terms

We reserve the right to amend or update these Terms and Conditions from time to time. Any changes will take effect from the date of publication or notification and will apply to all Services booked thereafter.

For ongoing or future bookings, we may notify Clients of any significant changes where reasonably practicable. Continued use of our Services following such notification will constitute acceptance of the updated Terms and Conditions.

17. Severability

If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, it shall be severed to the minimum extent necessary and shall not affect the validity and enforceability of the remaining provisions.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

Both parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

19. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between House Clearance Camberwell and the Client in relation to the Services provided.

No other statements, representations or assurances, whether oral or written, shall form part of the agreement unless expressly confirmed by us in writing.

By booking or receiving Services, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.